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Customer Service Need help? You've come to the right place. Find immediate answers to your questions in one of the categories below or contact us directly. Top Questions How do I remove an item from my cart? To remove an item from your cart, simply update the Quantity field to 0 (zero) and click "Update." Why is my order status pending verification? If your order status is pending verification it means we need additional information from you before we can complete your order. We will attempt to contact you either by email and/or the phone number you provided. Please contact Customer Service via our web form or call toll free 1(877) 809-1659. ******************************************************************* Ordering Satisfaction Guarantee 100% Money Back Guarantee On All Products Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done! Changing an Order If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy. If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy. Please note, if your order has already been processed, you may not be able to cancel or modify it. Order Status
Phone Orders Don't feel comfortable ordering products online? No problem! Ink My Skull accepts orders over the phone through CafePress. CafePress manage all phone calls. To order by phone, please call us toll-free at 1-877-809-1659 during our Customer Service hours. Before calling, please note the Product Numbers of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number below the item name (such as White T-shirt). ******************************************************************* Shipping and Returns Returns and Exchanges We offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please Contact Us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable. Customs You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CafePress.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing T-shirts, mugs, and mousepads will be listed in a way similar to the following example: T-shirt value: $15.99 Mug value: $ 10.99 Mousepad value: $10.99 Shipping Options Order Information: If ordering two or more items from multiple shipping categories, you will be charged the first item fee of greater value (Excluding Posters and Framed Prints). Posters and Framed Prints ship separately from other orders and have a separate shipping charge. Example: 2 posters and 2 t-shirts = $10 shipping ($5 for the posters and $5 for the t-shirts). Title to products passes to the customer when the products are delivered to the common carrier. Tracking is available for all shipping methods except USPS.Sing in to your account to track a shipped order. Expedited (Next Day and 2-Day) orders placed by 12:00 PM EST will ship within 2 business days. All other orders will ship according to the availability stated on the product page (typically 3 business days). Delivery dates are not guaranteed and may include extra transit time in case of unforeseen delays. Late deliveries are always a possibility, but we will do its best to ensure late deliveries are as infrequent as possible. ******************************************************************* Payment We accepts credit cards as payment. We accept Visa, MasterCard, Discover, American Express and check cards, as long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Paying by Check Card If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card. Authorizing Your Credit Card When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don't actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them. It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process. Sales Tax Sales tax is only applied to orders shipped to a California, Nevada or Kentucky address. *******************************************************************
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InkMySkull designs Copyright © 2007. All right recerved by Vicky Latorre. |
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